Outline

Overview

Name	Keiju Medical Center （Keiju Sougou Byouin）
Address	94 Tomioka-cho, Nanao-shi, Ishikawa 926-8605
CEO	Masahiro Kanno MD, PhD
Medical Center Director	Toru Kamata MD, PhD
Clinical departments	Surgery, Gastroenterology, Breast Surgery, Internal Medicine, Hematology, Respiratory Medicine, Nephrology, Metabolic Endocrinology, Collagen Medicine, Cardiovascular Surgery, Cardiology, Neurosurgery, Neurology, Orthopedics, Respiratory Surgery, Plastic Surgery, Cosmetic Surgery, OB/GYN, General Medicine (Family Medicine), Pediatrics, Ophthalmology, ENT, Urology, Anesthesiology, Dermatology, Rehabilitation Medicine, Radiology, Pathology, Psychosomatic Medicine, Psychiatry, Emergency Medicine, Health Checkup Center.
Outpatient service	8:30-12:30 and 14:00-17:15 Clinical departments other than Emergency Medicine(ER) are closed on Saturdays, Sundays and national holidays. Emergency Services (ER) are open 24 hours a day, 7 days a week.
Admission service	386 beds
Equipment	MRI unit, CT scanner, angiography, endoscopy, etc.

Guide for Outpatients

Basic information

A.M.	Monday to Friday Registration： AM 8:30-AM 11:30 （AM8:30-AM11:00 for Ophthalmology and Neurology departments）　 ※Medical departments may close registration earlier than the above indicated timeframe.
P.M.	Following medical departments are open. Pediatrics:Mon.- Fri. Registration: PM 2:00 – PM4:30 ※ On Wed, Thu, and Fri., patients with appointments are prioritized. Outpatients without appointments may have to wait. Ophthalmology: PM 2:00 – PM3:30 Tue and Fri Dermatology: PM 2:00 – PM3:50 Mon and Fri
Afterhours,Saturdays,Sundays,National Holidays	Outpatient clinics are closed. Emergency room is operated.

Referral

If you bring a referral letter, please tell the general information staff at the 1st floor. If you do not bring a referral from an outside clinic or a hospital when you visit us first time, you will be charged with \7,700 (“Sentei Ryouyou Hi” or “Fee for first-time patient without referral” which is set forth by the government) in addition to your medical cost. This is because we are designated as a hospital which cooperates with medical institutions in the region in providing medical care to patients. We provide specialized examinations, surgery and hospitalization care to patients who usually see medical providers in the region and need specialized care.

What you need to bring

Residents in Japan

• Japanese Health Insurance (Acceptable until December 2025) or My Number Card
• Residence card
• Medicine record book (Okusuri Techo)
• Referral (if you have one from a doctor of other medical institutions)

Non-residents in Japan

• Passport
• Overseas travel insurance
  ※Generally, we ask patients covered by overseas health insurance to pay the full amount of their medical fees.

Your symptoms

At the reception counter, receptionists will ask you about your symptoms with the questions below. We would appreciate it if you could prepare your answers in advance.

1. What symptoms have you had on what part of your body, and how long have you had the symptoms?
2. What is your concern?
3. Can you think of anything that may have caused the symptoms?
4. If you have pain, when does it hurt?
5. Do you have any allergies?
6. Are you taking any medication?
7. Are you seeing any doctors regularly? If so, what is the medical institution?

Medical questionnaire prior to visit （AI medical questionnaire）

We recommend that you complete medical “AI questionnaire” with your smart phone before coming to the hospital. Access the icon to the right using Google Chrome. Change the language setting of the Google Chrome to English and you can fill out the questionnaire. At the end of the questionnaire, a number starting with PH will show up. On the day of the visit, please give the number to our receptionists when you check-in.

AI questionnaire

If you have a fever of 37.5℃ or over

If you have a fever of 37.5℃ or over and cold symptoms, please make sure to wear a mask and visit us. On arrival to the hospital, tell our General Information staff immediately that you have had fever and cold symptoms.

Flow of medical services

1. 1F General Information, staff will

   -Give you a number for registration
   -Ask you to fill out an application form, input medical questionnaire and wait until your number is called.

2. 1F Check-in counter, Staff will

   -Ask about your symptoms,
   -Determine appropriate medical department
   -Receive the deposit (from patients without Japanese health insurance)
   -Give you a reception paper and take you to the next place

3. 2F Check-in at Outpatient clinics A or B

   Depending on your medical department, you will need to have X-ray, Urine test, Blood test or nurse’s health inquiry before you see a doctor/doctors.
   ※We will call you by three-digit number on the reception paper.

4. 2F Doctor’s physical examination, consultation, prescription, and next appointment sheet

   ※Examination may be conducted at this stage if needed.
   ※Each waiting area has a display showing the numbers of the first three patients to see a doctor.

5. 1F Payment and filling out service questionnaire

   -Find your 3-digit number from the display above the automated cashier. Scan the barcode and make payment.
   -Patients with a deposit slip need proceed to the Cashier’s counter and show the deposit slip.
   -Answer questionnaire on our services and hand it to the receptionist.

6. Outside pharmacy

   The prescription is valid for 4 days including date of issue. Please proceed to the pharmacy and submit your prescription. The interpreter will accompany you if you need help.

Handling of prescriptions outside the hospital

If a physician judges that medication is required for treatment as because of your physical examinations, the physician selects medications and decides on dose and administration method.
The document containing this information is called a “prescription”.
Medicine preparation based on a prescription can be carried out at any pharmacy with such indications as “「保険薬局」Health insurance pharmacy”, “「保険調剤」Drug preparations covered by health insurance”, or “「処方せん受付」Prescriptions handled”.
At such pharmacies, medicines are accurately prepared based on the prescription.
Prescriptions are valid for 4 days including the date of issue. However, the prescription expires on the 5th day after the issuance and cannot be accepted for preparation at the pharmacies.
If you have some prescriptions from multiple hospitals to a single pharmacy for medicine preparation, the pharmacist checks whether the same or a similar medicine is being prescribed. This check prevents the administration of excessive medications, and reduces costs.

Items that require prior understanding from patients and accompanying guests

We kindly ask international patients and accompanying visitors to understand and accept the following before our services are rendered.

[To interpreters accompanying the patient]
(To the patient’s family member or patient’s attendants)
Risk of performing medical interpretation and scope of responsibility

When performing medical interpretation, there may be risks including interpretation malpractice and personal information leakage, etc.
Furthermore, in some cases, ethical issues (such as problems due to interpretation by minors) may occur. If such an interpretation problem happens and causes liability issues, we will take following position and measures.

• A person who performs the interpretation shall be obliged to pay close attention, not to cause any interpretation error or leakage of personal information.
• If the interpreter has not neglected the above obligation, the interpreter himself or herself shall not be held liable as long as the interpreter has no willful misconduct or gross negligence.
• In terms of the liability issues that occur in performing interpretation, medical institution, the interpreter and the patient who used the interpreter shall discuss measures for improvement in good faith.

[Coordinator for International patients and Medical Interpreters]

For the sake of smooth and safe medical treatments, we have coordinators and medical interpreters (including phone interpreters) for international patients during examinations and doctor’s consultation. We would like to ask for your understanding when they accompany you. In addition, to improve the in-hospital system so that international patients can receive medical care in a more comfortable manner, we kindly ask for your help in answering questionnaires regarding our services.

[Consideration for religion and culture]

Although our hospital respects the religion and culture of patients, we may not be able to meet your expectation or preference of gender of the medical staff who provides medical care, or the desire for religious food.

[Privacy]

Please refrain from taking pictures with cameras, smartphones, videos, etc. in the hospital as it may infringe on the privacy of others.

[Infection prevention]

Please be sure to wear a mask and disinfect your hands to prevent virus infection in our hospital.

[No smoking]

Smoking is prohibited at the hospital.

[Conversation by mobile phone]

In the outpatient waiting room and inpatient ward, please keep your mobile phone to silent mode. Please be careful not to disturb other patients when talking over the phone.

[Governing law]

Consent at this hospital shall be governed by and construed in accordance with Japanese law.

Facilities and services for patients

Free of charge Wi-Fi

Free Wi-Fi service is available for visitors and patients during waiting time. Ask pin code at the 1st floor.

Medical Interpretation Service

Translation tablet, and phone interpretation service are available. If you would like to use them, please tell so to the staff. Ask for details from the staff. Available languages for the phone interpretation services:
English/Chinese/Korean/Vietnamese/Nepalese/Tagalogu/Spanish/Portugese/Indonesian/Italian/French/German/Russian/Thai/Malay/Khmer/Miyannmar/Mongolia

Food and drinks

LAWSON’s MACHI CAFE （9:00-14:00）: 1st floor
LAWSON (7:00-19:00): 1st floor, Ward 3
Medical Shop Megumi（8:30-17:15）: 1st Floor, Ward 3

Prescription facsimile service

After everything is finished, we can send your prescription to your pharmacy by facsimile so that your medicine is ready when you drop by the pharmacy (ask our staff for help).

Consultation and your opinions about our services

If you have any question, opinions, and concerns about our services, please feel free to consult our coordinator for international patients of the Keiju services department.

Patient satisfaction survey

Keiju Medical Center is making continuous efforts to provide higher quality medical care and services by sincerely listening to voices of patients, users, and visitors. To improve our future performance, please take a few minutes to voice your opinions and requests by using your smartphone to access the below icon. Since this questionnaire is anonymous, please feel free to fill it out with your candid opinions.
Opinion box is also equipped so that you can feel free to fill out your opinion (You can find one on the 1st floor of the main building.).
We welcome any feedback.

Send Feedback

Access Guide

See Google Map

By train	From Tokyo to Nanao (approx. 4 hours) From Nanao station, you can take a taxi or a bus to Keiju Medical Center.
By airplane	From Tokyo to Nanao (approx. 4 hours) From Noto airport, you can take a shuttle bus to Keiju Medical Center.
By bus	From Kanazawa to Nanao (approx. 1 hour)
By shuttle bus	Operated between JR Nanao station and the hospital from Mon. to Fri. （8：30～16：25）
By Taxi	Tell the driver “Keiju Sougou Byouin” and you will arrive at the Main Entrance or ER entrance depending on the time. If you want a taxi on your way home, tell our general information staff to call a tax for you.
By Car	Free-of-charge parking facility is available. ※ Make sure to have your parking pass registered before you leave the hospital.

Payment

We accept payment in cash, QR code, J-Debit, China Union Pay or credit cards including American Express, JCB, VISA, and Master.

1. First visiting patient with Japanese health insurance:
   For patients with health Japanese health insurance, payment is made at the end of our service.
2. First visiting patient without Japanese health insurance (Deposit of \50,000 is required)
   Without the health insurance, payment of the deposit is required when checking-in. The deposit will be deducted from the final amount of “Medical Service Fees”. We will calculate the difference. (Please keep the deposit slip until the end of our service). We ask all patients with overseas health insurances to pay the full amount of their medical fees at the end of our services and request for a reimbursement after returning home. We accept payment by credit cards, debit cards, smartphone payment as well as in cash. If you have any questions about payment, or overseas traveler’s insurance,please ask the staff nearby, and a coordinator for international patients will help you.

Medical Service Fee Point System: 1 point = \10
Medical service fees are the fees that healthcare providers charge for medical services and pharmaceuticals covered by health insurance plans. These fees are set through a medical service fee point system. We calculate the fee based on \10 yen/point.

Contact

Appointment is usually not necessary before you come to the hospital if you are a first-time patient, or if you would like to see a doctor at a medical department you have never visited before. If you have any questions, please call us at Keiju Services Center 0767-52-2300 (The operator will connect you to an English-speaking staff member.）

E-mail	info@keiju.co.jp
Telephone	+81-767-52-2300